Privacy Policy

The anonymous industrial and commercial company, under the name «FINEZZA A.Β.E.E. ΑΝΩΝΥΜΗ ΒΙΟΤΕΧΝΙΚΗ & ΕΜΠΟΡΙΚΗ ΕΤΑΙΡΙΑ ΧΑΡΤΟΥ & ΕΙΔΩΝ ΚΑΘΑΡΙΟΤΗΤΑΣ», with VAT number 099060600 of D.O.Y.: FAE Thessaloniki with its seat in Thessaloniki, at the 9th km. Thessaloniki - Oreokastro is the publisher and the operator (which will be referred to from now on as the "Company", as "we", "our" or "us") of the website https://www.finezza.gr/el/ (which will be referred to as the "Website"). The Company is committed to protecting your privacy and handling your personal data in a clear and transparent manner. The personal data we collect and process will vary depending on how you use the Website.

With this privacy policy, the reader and consenting party is provided with a first overview of how the Company collects and processes your personal data and informs you of your rights under the EU General Data Protection Regulation ("GDPR"), which was introduced by Law 4624/2019 in Greece and concerns firstly natural persons who are either visitors to the Website (or Navigators).

1. DEFINITIONS
In order to better understand the terms of this privacy policy, some definitions are listed below, namely:

1.1. When we refer to "personal data" or "personal information" we mean data that identifies or may identify you, which may include, for example, your e-mail address or IP address.

1.2. When we refer to "processing" we mean our handling of your personal data, including the collection, protection and storage of your personal data.

1.3. When we refer to "sensitive data" we mean personal data that may reveal information about racial or ethnic origin, political opinions, religious beliefs, trade union activities, physical or mental health, sex life, genetic or biometric data and that is included in article 46 of the N 4624/2019.

2. COLLECTION OF PERSONAL DATA
When entering the website and while using it, we receive your personal data mainly through any information you provide to us.

Most commonly, we obtain knowledge of your personal data in the following ways:

• when you visit and/or use our Website,
• when you fill in the Contact Form or the corresponding Expression of Interest or Order Forms (but only the information necessary for communication),
• when you take surveys or report a problem with our Website,
• when you contact us by e-mail, post or any other means of communication.

3. REFUSAL TO PROVIDE PERSONAL DATA
Where we need to collect and process your personal data to provide you with our services and you refuse to provide that data when requested, we may not be able to provide you with access to our Website and/or the services we offer; for reasons of safeguarding personal data and compliance with our privacy policy.

4. PERSONAL DATA

4.1. Personal data are divided into categories, simple, special, sensitive, based on the object they concern and the protection reserved by law for each of them. We inform you that different categories of personal data will be collected, depending on your level of interaction with our Website.
We are of course committed to limiting the collection and processing of information to information that is necessary to achieve one or more of our legitimate purposes, as defined in this privacy policy and as required by applicable law.

4.2. The data that we usually collect and process from browsers are indicatively mentioned, the following:

• Technical data, including your Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, smart device information, mobile network information, operating system and platform and other technology on the devices you use to access this website.
• Usage data, including your communication preferences and information about how you use our website, including the services you viewed or searched for, page response times, download errors, duration and number of visits and page interaction information and the links you clicked on clicked or used.

It is noted  that for your convenience and in order to know our policy for the use of cookies, you can refer to the link:https://www.finezza.gr/cookies-policy/.

• User-submitted data, including data collected for a specific function, for example a survey.
• Consents, including any permissions, consents or preferences you give to the Website.

4.3. The data that we usually collect and process from the browsers of our website are indicatively mentioned, the following:

• Identity information (for example, your first name, last name, picture, language and country from which you interact with us, contact information, etc.)
• Financial and transactional information (for example, your payment or card details, information about your purchases, orders, returns, etc.).
• Connection, geolocation and internet browsing data (eg location data, device ID or advertising ID, etc.).
• Commercial information.
• Information about your preferences and wishes.

Please note that when we ask you to fill in your personal data to access any feature or service of the website, we will mark certain fields as mandatory, as this is data we need to be able to provide the service or to give you access to that feature. We reiterate that if you choose not to provide us with this information, you may not be able to use these services or features.

In certain cases, information about you may have been provided to us by a third party using a feature or service on the website. In these cases, we process your data only in cases where it is related to this function or service, as stated in this Privacy and Cookies Policy. In other cases, we may collect information passively, as we may use tracking tools such as browser cookies and other similar technologies on our website.

Aggregated data may come from your personal data, but this does not fall under the concept of personal data, as defined by law, as it does not directly or indirectly reveal your identity. For example, we may collect your Usage Data to calculate the percentage of users who access a particular website feature, to generate statistics about our users, to calculate ad impressions that were viewed or clicked or published visitor demographics;

In the event that we combine or connect aggregated data with your personal data, so that they can directly or indirectly identify you, we will treat this combined data as personal data that will be used in accordance with this privacy policy.

5. HOW TO USE PERSONAL DATA

5.1. Your personal information will only be used and shared where necessary to provide you with our legitimate services in accordance with this privacy policy and only where required by law to do so.

We would like to ensure that you fully understand why your information may be used.

5.2. Cases in which your personal data may be shared, in accordance with current legislation, are as follows:

• Where we are required to offer you our services, as necessary and only in relation to the personal data that you yourself share with us.
• Where it is necessary for our (or a third party's) legitimate interests and your interests and fundamental rights do not override those interests.
• Where we have to comply with an obligation arising from law or supreme provisions.
• Anywhere else, you have given us your consent to do so.

5.3. In addition to the above, we may process your data, to the extent required for our business needs in order to:

• Develop new services on our Website as well as analyze and target market expansion.
• Protect our legal rights and interests (including legal claims and the preparation of our defense in potential disputes, before criminal or civil Courts).
• Monitor, maintain and improve internal business process, communicate information and data and provide technology and communication solutions and services.
• Secure network information, including monitoring browser and user access to our information technology, solely for the purpose of preventing cyber-attacks, malware, unauthorized use of the site, and crime prevention or detection and generally violations.
• You are sent relevant marketing information (including details of other services provided by us which we think may be of interest to you) only if you indicate that you wish to receive such correspondence.
• Monitor the performance and effectiveness of our services and the Website, and correct any problems thereof.
• We evaluate the quality of services to our customers.

As regards the need to comply with obligations arising from law, regulations or fundamental constitutional and international provisions, we collect and process your data when you visit and/or use our Website (and throughout your relationship with us ), and mainly but indicatively, data related to complaints or suspicions of fraud or in cases of examination of violations of our Terms of Use, or when there is a specific judicial or police order to remove this privacy, as defined by law.

6. DISCLOSURE OF PERSONAL DATA

6.1. We would like to make it clear, understandable and understandable that we never use or share your personal data in ways unrelated to those described in this privacy policy, without also providing you with an opportunity to opt-out or otherwise object to such unrelated uses, except where we are obliged to do so. For this reason, we may disclose personal data about you or information about your use of the services or the website to third parties for any of the reasons listed above or if we are legally required to do so. In the event that your personal data is disclosed to the service providers, we will ensure that the receivers are bound by a contract that requires them to comply with the obligations of the GDPR and Law 4624/2019.

In the circumstances mentioned above, the recipients of personal data may be, for example:

• The partners of our company who manage the website to the extent that this is necessary for the purposes defined in this privacy policy.
• Governmental and regulatory bodies, including law enforcement authorities (judicial and police authorities), in connection with investigations, proceedings or for the purpose of the Company's compliance with its legal obligations. We specifically reserve the right to disclose any and all information to law enforcement authorities in the event of a crime being committed or suspected of having been committed and in any event in compliance with any lawful criminal, civil or administrative process, execution of warrants, discovery requests, subpoenas, court orders or documents.
• Purchasers or other legal successors in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of a bankruptcy, liquidation or similar proceeding, in which personal information that We maintain about the members and browsers of our website, they are assets of the company and therefore in such an event, they are also transferred.
  In the event of such a sale or transfer, we will use reasonable efforts to ensure that the entity to which we transfer your personal data uses it in a manner consistent with this privacy policy.
• Legal or other professional advisors, who will be bound by the law, relevant codes of conduct, confidentiality and personal data protection rules.

7. SECURITY OF PERSONAL DATA
We undertake that we take appropriate security measures (including physical, electronic and procedural measures) to protect your personal data from unauthorized access and disclosure, except to our authorized employees.
However, it should be made clear and expressly noted that we inform you that we cannot completely eliminate the security risks associated with the storage and transmission of personal data, as we cannot guarantee that our security measures will prevent, with absolute certainty, third parties (hackers or other malicious software), to illegally obtain this information.

8. USE OF PERSONAL DATA FOR BUSINESS PURPOSES

8.1. We inform you that we may process your personal data in order to inform you about existing and/or future services that may be of interest to you, by sending you periodic communications with details of existing and/or new services, using the methods of communication you have with us declare. You also have the right to object at any time to the processing of your personal data for marketing/business purposes by selecting the relevant opt-out link at the bottom of any marketing emails we send you.

8.2. In addition, we inform you that we may use your personal data to promote our services if we believe it is in our legitimate interest to do so.

9. PERSONAL DATA RETENTION PERIOD

9.1. Your personal data is kept only for as long as is necessary to fulfill the purposes for which we collected it, including the purposes of satisfying any legal, accounting or other legal requirements. We may retain your personal data for a longer period of time, solely in the event of a complaint or if we reasonably believe that there is a possibility of litigation on a matter arising between us, in order to either defend with evidence against it, or in order to establish a legal right.

9.2. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process personal data and if we can achieve these purposes by other, milder means, and finally the applicable legal requirements.

9.3. When any need to retain your personal data ceases, for the purposes set out in this privacy policy, we will delete your personal data from our systems.

9.4. In the event that you have clarifying questions or other queries regarding our data retention practices, please contact us electronically by sending an email to the email address info@finezza.gr.

10. 10. PERSONAL DATA PROTECTION RIGHTS

10.1. You should know that in any case you have control over the processing of your personal data. In particular, with the new General Data Protection Regulation (GDPR) 2016/679 of the European Union, your following rights are recognized and guaranteed, in relation to the personal data we process for you:

• Right to transparent information, announcement and arrangements for the exercise of your rights (Article 12, 13, 14 GDPR), i.e. your right to be informed about how your personal data is used (as detailed in this Privacy Policy ).
• Right of access (Article 15 GDPR) to the personal data we have collected from you and to check that we are processing it lawfully.
• Right to rectification (Article 16 GDPR) of inaccurate personal information we hold about you, requesting that you request that we correct any inaccurate personal information.
• Right to erasure ('right to be forgotten') (Article 17 GDPR) of the information we have about you, either by withdrawing your consent, or in case of unlawful use of your data.
• Right to limit the processing of your personal data (Article 18 GDPR), in the context in which this may take place, based on what is defined in this privacy policy, otherwise the services provided by us should be suspended.
• Right to portability of your data (Article 20 GDPR), i.e. the right to transfer your data either to you or to another service provider, without being responsible for the use of your account information by third parties, which may be governed by their agreement with you.
• Right to object (Article 21 GDPR) to the processing of your personal data. You have the right to object to the processing of your personal data where we are based on a legitimate interest and there is something about your particular situation that makes you want to object to the processing on this ground. If you exercise your right to object, we will no longer process your personal data, unless we can demonstrate compelling legitimate grounds for the processing that override your interests, rights and freedom or for the establishment, exercise and defense of legal claims. If you object to processing for direct marketing purposes, then we will stop processing your personal data for such purposes.
  Depending on the circumstances, we may need to limit or completely stop processing your personal data or, where requested, delete your personal data. Please note that if you object to the processing of your personal data, we may have to suspend the services we provide to you.
• Right to withdraw your consent already given (Article 7 GDPR), i.e. to withdraw your consent at any time for processing based on consent. The lawfulness of the processing of your data is not affected by the withdrawal of consent up to the point at which you requested the withdrawal.
• Right to make a complaint to the competent supervisory authority, Personal Data Protection Authority (1-3 Kifisias St., Athens, P.O. 115 23, +30 210 6475600, contact@dpa.gr).

10.2. It is noted that, you have the right to withdraw your consent at any time, however it is possible that you will no longer be able to use all the functions of our Website and the services provided through it.

10.3. We inform you that in order to exercise any of your above rights or if you have any other questions regarding the use of your personal data by us, please contact us electronically by sending us an email at info@finezza.gr, where we will try to answer you immediately and clearly about your queries and/or the progress of your request.

11. HYPERLINKS

11.1. Our website may include links to third-party websites, plugins and applications. Clicking on these links or activating these connections may allow third parties to collect or share data about you.

11.2. We expressly note that we do not control these third-party websites and are not responsible for their privacy statements. We specifically disclaim responsibility for their content, privacy practices, and terms of use, and make no endorsements or representations about their accuracy, content, or completeness.When you leave our Website, we encourage you to read the privacy policy and terms of use of each website you visit.

12. CONTACT DETAILS AND RIGHT OF TERMINATION

12.1 If you have any questions or concerns about this privacy policy or our information management practices, please contact us via email at info@finezza.gr.

12.2 If you have any questions regarding this privacy policy or wish to file a complaint regarding the Company's use of your personal data, you may contact us electronically at the same email address as above. Once we receive any of your questions or complaints, we will investigate and respond to you within a reasonable time, as clearly as possible.

13. MODIFICATION OF PRIVACY POLICY TERMS
We reserve the right to update, revise and/or amend this privacy policy at any time, in order to incorporate any changes in the way we process your personal data, as well as any changes in existing legislation, in compliance with this one. In this case, we will notify you when significant changes are made to this privacy policy, which it is assumed that you have read and accepted, we recommend that you periodically check the most updated version that will be posted at our site address https://www.finezza .gr/, so that you are aware of possible changes and updates, as well as whether or not you agree with them. The date of the last version of the privacy policy will appear at the top of the website that hosts the policy.

PRINTING OF BROWSING DATA (Cookies)
As we have briefly mentioned in this privacy policy, our Website uses small files known as cookies to work better, to improve your experience, to develop according to your interests and to show you relevant advertisements. We use cookies and similar devices to facilitate your browsing of the website, to understand how you interact with us, and in some cases may display advertisements or other promotions based on your browsing habits. Please read our Cookie Policy to understand in more detail the cookies and similar devices we use, their purpose, how to manage your preferences, and other information of interest to you. To learn more about how we use cookies, please see our cookie policy at the link: https://www.finezza.gr/cookies-policy/.